OrgView 2020: UX organizational development & communication initiative
In such an enormous organization, coordination of communication and awareness across teams is critical for efficient workflow. Speaking with our tower's CEO, I asked about the most painful blindspot for someone of her status and tenure. She said that knowing when to dive in deeper to investigate a situation rather than simply relying on what she was told was really what keeps her up at night. 
As a final project submission for an IDEO Innovation course, I proposed a data-driven org chart app that would shed light on team structure, function, project status, personnel, budget-tracking and location. The proposed app would offer data visualization combined with AR way-finding across campuses to better connect projects across teams. The proposal also explores new tools for virtual collaboration. The project was well received by HR and development, particularly for navigating corporate real estate, and was earmarked for consideration...pending funding.
UX research & organizational initiative: Emerging technologies, company & industry awareness
I began pitching a series of ideas for innovation through emerging technologies to our VP. Not wanting to reinvent the wheel, I independently attended the 2017 Developer Summit in Las Vegas (now the AT&T Shape Conference) primarily to learn about AT&T's strategy surrounding emerging technologies, specifically seeking out answers about our roadmap and capacity on big data, AI & machine learning, voice assistants, block chain encryption, quantum computing, AR & VR, etc. 
In addition to upping my own awareness for ideation, I shared my findings and organizational contacts in two presentations to further connect and inform our UX and digital organizations with our R&D teams to anticipate how we might empower our processes. 
The first report was an enormous 80-slide compilation citing use cases for A.I. and machine learning, and relaying the state of various emerging tech. 
The second presentation included specific findings from the AT&T Developer Summit; I was the only participant from our UX organization.
AR/VR connect: UX ideation, organizational development & communication initiative
Towards the end of my time at AT&T, our new Chief Digital Office called for proposals around augmented reality, and I was invited to join an ideation group who was already developing an AR experience for the AT&T Lounge in Seattle. 
I contacted a principle engineer at the AT&T Foundry, having met several in their organization at the Developer Summit. It made sense to connect our ideation group with The Foundry to learn what they already have in development, to possibly gain support for our prototypes and share resources. A Foundry principle introduced team leads in five locations, two in Atlanta, as well as some other local support resources. I introduced the local teams and we arranged a sharing session to demonstrate prototypes. 
Because the AR group was limited to their specific technologies, I hoped to also expand the scope and palette of innovation by connecting groups with different skill sets and resources.
UX research: Design principle, "Baby-face bias"
As contributor to a series on design principles, I investigated and presented the topic of Baby-face bias. Having just finished reading "Enchanted Objects" by David Rose and "The Inevitable" by Kevin Kelly, I selected a topic that related directed to emerging technology including AI and personalization.
Both books address the coming influence of machines with personality, and how they may become influential through both facial features and voice via virtual assistants or androids. 
I investigated the various states of voice assistants, AR and VR, and I looked for relevant strategies and developments at AT&T. 
Coincidentally, around the time of my presentation, there was furious debate between our EVP of Design and the business team regarding development of a voice assistant and funding for personalization. Later, I attended our Developer Summit and met and interviewed an AT&T Foundry team member who introduced a digital assistant prototype.
I also interviewed the marketing team responsible for AT&Ts Owen on the Move campaign, recognizing that his youthful, digital native persona was deliberately chosen to lend confidence to customer support.
Sample slides below from the 50-slide deck.
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