As UX professionals, we strive to design intuitive, empathetic customer experiences. Impediments to flow between individual contributors, teams, and across organizations directly impacts customer experience. Does the operation itself enable a 'delightful experience' for those crafting the product? What does company culture reflect about leadership, resources, infrastructure, systems and processes, communication and awareness? Does the company attract, develop and retain talent? Is there a trajectory for improvement? Is the company self aware?